help me!!! Settings--> customizer

I apologize for the English translator....

some days I can not efetturare the customization of the tempalte style

When I click on "customizer" opens the web page directly

Before he worked regularly
Thanks for your help

Please check out this tutorial
yootheme.com/support/question/75099

I made the recommendations but does not work. I also upgraded to Warp 7.3.31
no error occurs, but you open the site's home page

I tried to install the theme Life and the same thing happens

Help please, I can not do customizations

Thank you

Hi there,
sorry dont know what do you mean with "When I click on "customizer" opens the web page directly"
1.) Please check the customizer with another Browser
2.) If you are on local system, please check your virus/firewall tool for any restrictions