The customizer doesn't work

Hello,
I have no solution because it could be many problems.
Send me a mail with admin access and I will take a look.

Thanks,

I made some changes using FTP,, changing the files "theme" e "bootstrap" (jp_photo/styles/black-sidebar/css/..."
I send you user and password
[secret]link: www.tesorettogioielli.it/gl/administrator | user: joomlaplates password: help[/secret]

thenks!

Hello,
ok I was lookig in the admin area but I couldnt find a solution.
I think there is something wrong with the language settings.
I installed another theme and here is the customizer not working too. Maybe a server issue.
If youre not happy with, I can offer you a refund.

Oh thanks,
not, it's not necessary, because I made the changes using FTP and working with css files directly, and it's works fine.
The last themes I buy with joomlaplates are all the same problem, I try to contact the server (but I have other joomlaplates templates who works fine!) and maybe is the language or server, I don't know.
Thank you very much,

Jo
please see the mysterious disappearance of the logo-small module in my host template, thanks!

please see the mysterious disappearance of the logo-small module in my host template, thanks!

Where wich url? Maybe your logo is too heigh or too width, thats the reason why it disappear